Business Partner Terms
Terms that apply to businesses listed on the Zacha marketplace.
Summary
Terms that apply to businesses listed on the Zacha marketplace.
- Designed to keep your experience clear, safe, and transparent.
- Explains our responsibilities and how we handle your information.
- Helps you understand the rules for using Zacha's services.
These terms cover your ongoing responsibilities as an active Zacha business partner. For details on joining Zacha, the onboarding fee, and the approval process, see our Business Onboarding Terms.
When you create an offer on Zacha:
- Offers must be submitted for approval before they appear publicly
- Offer descriptions, discounts, and terms must be accurate and not misleading
- You are responsible for honouring valid vouchers that customers present in person
- You may pause an offer at any time through your partner dashboard
- Zacha may reject or remove offers that do not meet quality or accuracy standards
By listing on Zacha, you agree to honour valid vouchers presented by customers who have a generated or confirmed redemption code for an approved and active offer. Your staff should be aware of the Zacha confirmation process and able to confirm vouchers promptly.
If a voucher cannot be honoured in a specific circumstance (for example, the offer is sold out or unavailable), please communicate this clearly to the customer and direct them to report any issues through the app.
Partners can add staff members to their Zacha business account. Staff are authorised to confirm redemptions on behalf of the business. You are responsible for the actions of any staff members you add to your account.
Zacha offers tiered business memberships (Launch Partner, Growth Partner, and Premium Partner). Each tier offers different features and voucher allowances. Business memberships are billed through Stripe and can be managed through the Billing section of your partner dashboard.
Featured placement and advanced features are available on Growth and Premium tiers, subject to availability. Zacha does not guarantee a specific level of visibility or customer footfall for any membership tier.
Listing on Zacha does not guarantee any specific number of customers, redemptions, or business revenue. Zacha provides a platform to help your business reach local customers — results depend on offer quality, business location, and customer activity.
If you have a query about your business listing, an offer, or a customer redemption issue, please use the support section of your partner dashboard or email hello@zacha.co.uk.
Have questions about these terms?
We’re here to help you understand how Zacha works and how we protect your information.