Report an Issue
Having a problem with Zacha? Here's how to get help based on who you are and what's gone wrong.
Zacha has a built-in support system. If you are signed in, you can submit a support ticket from the Support section of the app — this is the fastest way to get help. Your ticket will be reviewed by the Zacha team.
What kind of issue do you have?
I'm a customer
Having trouble with a voucher, your savings, your account, or a membership billing issue?
- A business refused to accept my voucher
- My savings don't look right
- I was charged incorrectly for my membership
- I can't access my account
- I want to report a business or offer
I'm a business partner
Having trouble with your business listing, an offer, staff access, or billing?
- My business listing has an issue
- An offer isn't working correctly
- A staff member can't confirm vouchers
- I have a billing or onboarding payment query
- I want to report an unusual redemption
I'm a staff member
Having trouble confirming vouchers or accessing the staff portal?
- I can't see vouchers to confirm
- The confirmation process isn't working
- I need help with my staff account access
I'm a sales rep
Having trouble with a lead, business onboarding, or a payment link?
- A payment link isn't working for a business
- A business onboarding issue
- A lead or CRM query
Not signed in or can't access the app?
If you can't access the support section of the app, you can email us directly at hello@zacha.co.uk. Please include your account email address and a description of the issue. We aim to respond within 3 working days.