Delete your Zacha account
Zacha gives customers a clear way to delete their account and request removal of personal data.
Summary
Zacha gives customers a clear way to delete their account and request removal of personal data.
- Customers can delete their account directly from Account Settings in the app.
- Deletion removes your login, profile, saved stores and notifications.
- Some anonymised records may be retained where legally or operationally required.
If you have a Zacha customer account, you can delete it directly from the app — no need to contact us.
Here is how:
- Open the Zacha app and go to Account Settings.
- Scroll down and choose Delete my account.
- Type DELETE to confirm.
- Your account is permanently deleted immediately.
- Once deleted, you will not be able to log back in with the same account.
Account deletion is permanent and cannot be undone. If you want to use Zacha again in the future, you would need to create a new account.
When your account is deleted, the following happens immediately:
- Your login account is removed — you will not be able to sign in.
- Your profile information is removed or anonymised.
- Your saved stores are deleted.
- Your notifications are deleted.
- Your customer membership link is detached.
Some records may be retained in anonymised form:
- Redemptions may be kept in anonymised form for business reporting and fraud and audit protection.
- Reviews may be hidden and anonymised rather than fully deleted.
- Payment records, accounting records and records Zacha is legally or operationally required to keep may be retained safely.
Where possible, Zacha removes or anonymises personal identifiers from any retained records.
If you cannot access your account, email us from the email address linked to your Zacha account and include “Account deletion request” in the subject line.
Send your request to hello@zacha.co.uk. Our team will verify your identity and process the request.
Please allow a reasonable time for us to respond. We will confirm once your account has been removed.
Business owner, staff, sales representative and admin accounts cannot use the customer self-deletion button to delete their account.
These accounts may be linked to business records, billing history, redemption records, approvals, compliance requirements or audit logs that cannot be automatically removed without review.
If you hold one of these roles and wish to request deletion or access removal, please contact Zacha support. We will review your request and remove or anonymise your personal data where appropriate and where no retention obligation applies.
Contact us at hello@zacha.co.uk with “Account deletion request” in the subject line.
Some records may be retained where needed for accounting, security, fraud prevention, business reporting, dispute handling, legal compliance or audit purposes. Where possible, Zacha removes or anonymises personal identifiers.
Zacha does not sell your personal data. Retained records are kept solely to meet operational, legal and regulatory obligations.
Use the links below to go to Account Settings and start the deletion process, or contact our support team if you need help.
Have questions about these terms?
We’re here to help you understand how Zacha works and how we protect your information.