Refund & Cancellation Policy

Cancellation

You can cancel your customer Plus membership at any time through the Billing section of your Zacha account (powered by the Stripe Customer Portal). No cancellation fee applies.

• When you cancel, your access continues until the end of your current paid period
• You will not be charged again after the period ends
• Plus features become unavailable when the period ends
• Your account, savings history, and redemption data are retained

Refunds

Zacha does not offer automatic refunds for customer membership fees already charged. If you believe you have been charged in error, or have a genuine billing concern, please contact us at hello@zacha.co.uk and we will review your request on a case-by-case basis.

Cancellation

Business partners can cancel their Growth or Premium subscription at any time through the Billing section of the partner dashboard (powered by the Stripe Customer Portal).

• Cancellation takes effect at the end of the current billing period
• Your business listing and offers remain active until the period ends
• After the period ends, your account reverts to the Launch Partner tier

Refunds

Business membership fees are not automatically refunded. If you have a billing query or concern, please contact hello@zacha.co.uk.

The business onboarding fee is a one-time payment, separate from any subscription. It covers the cost of listing setup and admin review.

• Payment of the onboarding fee does not guarantee business approval
• Admin approval is still required before your business appears on the marketplace
• The fee is non-refundable by default once paid
• If your business is rejected after payment, you may request a review by contacting us
• Waived onboarding fees (approved by Zacha staff) carry no refund entitlement as no payment was made

To request a refund review for an onboarding fee, email hello@zacha.co.uk with your business name and the reason for your request. Refunds are reviewed at Zacha's discretion.

Zacha vouchers do not involve a direct financial payment from the customer to Zacha. If a business fails to honour a valid voucher, this is a matter between you and the business. You can report the issue through the support section of the app and we will investigate where possible.

Zacha is not liable for any business failing to honour a voucher, but we take such reports seriously and may take action against businesses that repeatedly fail to honour valid vouchers.

For any refund or cancellation query, contact us at hello@zacha.co.uk. We aim to respond within 3 working days.