Privacy Policy

When you create a Zacha account we collect:

• Your email address and password (used for login only)
• Your display name and city (set by you in your profile)
• Your account role (customer or partner)

When you use Zacha we also collect:

• Offer views — which offers you open, to help us improve discovery
• Redemption records — offers you redeem, including timestamps and savings amounts
• Saved offers — offers you bookmark for later
• Feedback and support reports — if you choose to submit them

We use your information to:

• Show you the correct account and personalised offers
• Track your savings and redemption history
• Help business partners understand how their offers are performing (in aggregate — we do not share unnecessary personal details)
• Respond to feedback and support requests
• Improve the Zacha app during our beta period

Every time you redeem an offer, a redemption record is created with your user ID, the offer ID, the business ID, and the amount saved. This record is used to power your savings history and the business analytics dashboard.

Business partners can see how many redemptions their offers have received and estimated savings figures. They cannot see your personal profile or contact details.

If you register as a Zacha partner, your business profile (name, category, address, contact details, images) is shown publicly on the Zacha marketplace once approved. This information is provided by you and can be edited from your partner dashboard at any time.

If you submit beta feedback or a support report, we store that message with your user ID so our team can follow up. We do not share this data with third parties.

Zacha uses Supabase for secure data storage with row-level security policies. Your password is hashed and never stored in plain text. We use HTTPS for all data in transit.

If you have questions about this policy or how we handle your data, please email us at hello@zacha.co.uk.